29 October 2007

Meeting in the Ladies Room - Prelude

Welcome to the annual Bathroom Blogfest, which runs from October 29 to November 2, during National Kitchen and Bath Month. Bloggers from around the globe write about the importance of bathrooms in the customer experience with photographs of great and terrible bathrooms. Their posts come from a wide range of perspectives that include sociology, marketing, research, psychology, environmental, customer experience, and user-experience design.

To meet all the bloggers and read their posts, visit the official Bathroom Blogfest Blog. Also check out the hilarious bathroom videos. I want to thank the instigators and animators of this fest: Stephanie Weaver, Susan Abbott, and C.B. Whittemore.

C.B. asked me if I would participate this year. And just having come from France and visiting so many WC's, I said of course. So here is my kickoff. Enjoy!

In honor of the 2007 Bathroom Blogfest, I thought I would focus on the ladies room as the meeting room. Back in the day, 1986, Klymaxx, an all-female band came out with a song called, “Meeting in the Ladies Room.” The chorus went:

“I got a meeting in the ladies room,
I’ll be back real soon…”

Unofficially, women have made the ladies restrooms a gathering place not only for rest, but relaxation, refreshment and conversation. Women of all ages gathered and took their place in front of the huge mirror. And by the way, because of the lighting in most restrooms, did you notice that every flaw is magnified? What’s up with that? But I digress…

I have always been intrigued with this notion of meeting in the ladies room. Why is it that women go to the ladies room in pairs or groups? Because it is a meeting room! Yes, there is the urgent business to take care of, but then there is the real business – socializing. And you socialize while you “fix your face.” Never understood that one, but I go with the flow. When you situate yourself next to another woman in the ladies room, find one with a “normal-size” handbag. She’s got everything you need in that bag! She may even have a spare roll of tissues. She has the sprays, the fix-its, the gels, and the Krazy Glue. I cannot understand the women who carry these teeny-weeny little handbags. All you can fit in one is a lipstick and a mobile phone…. As if! But again, I digress.

I am one of these women with a kidney the size of, well, a kidney bean. So I need to visit the ladies room quite often. What do I look for in a ladies room? Once upon a time, I wanted comfort and a clean smell. Today, just give me a toilet! I can manage the rest. No tissues? No worries, I travel with my own. No soap? No worries, I travel with my own. What, no water? No worries, that’s what hand sanitizers are for. Yes, I have been in many a ladies rooms, so I know lack.

My tip for the day: Always travel with a pack of tissues, a pack of soap leaves and/or a small bottle of hand sanitizer. If the ladies room has a toilet with a door, you are ahead of the game.

I got a meeting in the ladies room…
But I’ll be back real soon…

My Fellow Rockin' Bathroom Bloggers:

Kate Rutter—Adaptive Path
Laurence Helene Borel—Blog Till You Drop
Iris Shreve Garrott—checking out and checking in
Susan Abbott—Customer Experience Crossroads
Maria Palma—Customers Are Always
Becky Carroll—Customers Rock!
Toby Bloomberg—Diva Marketing
Stephanie Weaver—Experienceology
Linda Tischler—Fast Company Now
C.B. Whittemore—Flooring the Consumer
Ed Pell—K+B DeltaVee
Helene Blowers—Library Bytes
Claudia Schiepers—Life and its little pleasures
Katie Clark—Practical Katie
Sandra Renshaw—Purple Wren
Reshma Anand—Qualitative Research
Marianna Hayes—Results Revolution
Sara Cantor—The Curious Shopper
Anna Farmery—The Engaging Brand
Dee McCrorey—The Ultimate Corporate Entrepreneur
Katia S. Adams—Transcultural

Again, the round-up is at the Bathroom Blogfest Blog.

See you in the ladies room,
Coach Carolyn


C. B. Whittemore said...

Written by a true woman of purpose, a world traveler and a survivor! Great job.

Oregongirl82 said...

I've never heard of that song, but now I'm going to have to check it out! And that tip ... so true. My fiancé and I often take mini road-trips on the weekends and I've learned the hard way how necessary it is to have the little necessities like tissues and hand sanitizer!

Carolyn D. Townes, SFO said...

Hey Ladies,

Thanks for stopping by.

@C.B.: Thanks for the kudos. Love ya!

@oregongirl82: That song always stuck with me, so the ladies room was always a little more than the loo!
And keep those tissues handy!